Support
A question, a problem or a suggestion about Omevo? Write to [email protected] and we normally reply within 1–2 working days.
What to include in your request
- the email address you created your account with;
- where you use Omevo — iPhone, Android or the website — and the app version, which you can find in the app, at the bottom of the Settings screen;
- a clear description: what you did, what you expected to happen and what happened;
- a screenshot, if the problem is visible;
- for requests about personal data: which right you want to exercise.
We never ask for your password, the code you received by email, or your card details. If you get such a request in Omevo's name, do not reply and write to us.
Deleting your account
You can delete your account directly in the app or by writing to us. The steps are described at omevo.app/en/delete-account. Deleting the account does not cancel an active subscription; cancel it from your App Store or Google Play account.
Documents
The operator
Async Software Method SRL, tax ID (CUI) 46446886, trade register no. J2022013144407, with its registered office at Str. Fragmentului nr. 11, Sector 5, Bucharest 052583, Romania. Contact: [email protected].
Consumer protection
If you are not satisfied with our reply, you can contact the Romanian National Authority for Consumer Protection (anpc.ro) or its alternative dispute resolution body (reclamatiisal.anpc.ro), under GO 38/2015.